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Support Analyst with French- Level 2
Acest job nu mai este activ!Vezi toate job-urile Societe Generale Global Solution Centre active.Vezi toate job-urile Support Analyst with French- Level 2 active pe Hipo.roVezi toate job-urile in IT Software active pe Hipo.ro |
Angajator: | Societe Generale Global Solution Centre |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 26.03.2019 |
Remote work: | On-site |
Your mission
· Providing L2 Technical Support to internal Clients
Your Role in a Nutshell:
· Opening, monitoring and closing of tickets for each request received;
· Provides feedback to the client on the opening and closure of the request and if necessary
processing time;
· Participates in production monitoring committees;
· Maintains up-to-date documentation, mailing lists and application contacts
· Transfers cases to L3 if unable to solve incoming issues
· Offers support to the team leaders/ team coordinators in implementing the action plans for
improving service.
A little about you:
· Fluent in English and French;
· Positive attitude and a cooperative person;
· Very good communication skills both written and oral;
· Work experience in support functions;
· Very good attention to details;
Besides a career what else we offer:
· Competitive remuneration based on qualifications and seniority;
· Yearly bonus per company policy;
· Discounts for retailers;
· Medical services and life insurance; private pension contribution;
· A modern working environment: open, informal, fun atmosphere;
· Continuous training and development programs;
· Work from Home 1 day/week.
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