Support Analyst with French- Level 2

Angajator: Societe Generale European Business Services (SG EBS)
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 10.12.2018

    Your mission
    · Providing L2 Technical Support to internal Clients

    Your Role in a Nutshell:
    · Opening, monitoring and closing of tickets for each request received;
    · Provides feedback to the client on the opening and closure of the request and if necessary
    processing time;
    · Participates in production monitoring committees;
    · Maintains up-to-date documentation, mailing lists and application contacts
    · Transfers cases to L3 if unable to solve incoming issues
    · Offers support to the team leaders/ team coordinators in implementing the action plans for
    improving service.

    A little about you:
    · Fluent in English and French;
    · Positive attitude and a cooperative person;
    · Very good communication skills both written and oral;
    · Work experience in support functions;
    · Very good attention to details;

    Besides a career what else we offer:
    · Competitive remuneration based on qualifications and seniority;
    · Yearly bonus per company policy;
    · Discounts for retailers;
    · Medical services and life insurance; private pension contribution;
    · A modern working environment: open, informal, fun atmosphere;
    · Continuous training and development programs;
    · Work from Home 1 day/week.