Support Analyst with French- Level 2

Your mission
· Providing L2 Technical Support to internal Clients

Your Role in a Nutshell:
· Opening, monitoring and closing of tickets for each request received;
· Provides feedback to the client on the opening and closure of the request and if necessary
processing time;
· Participates in production monitoring committees;
· Maintains up-to-date documentation, mailing lists and application contacts
· Transfers cases to L3 if unable to solve incoming issues
· Offers support to the team leaders/ team coordinators in implementing the action plans for
improving service.

A little about you:
· Fluent in English and French;
· Positive attitude and a cooperative person;
· Very good communication skills both written and oral;
· Work experience in support functions;
· Very good attention to details;

Besides a career what else we offer:
· Competitive remuneration based on qualifications and seniority;
· Yearly bonus per company policy;
· Discounts for retailers;
· Medical services and life insurance; private pension contribution;
· A modern working environment: open, informal, fun atmosphere;
· Continuous training and development programs;
· Work from Home 1 day/week.