Order to Cash Specialist (English/French/German/Dutch)

Employer: Mood Media
  • Accounting - Finance
  • Customer Support - Client Service
  • Marketing
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 20.06.2018
    Short company description

    Mood Media is the global leader in elevating customer experiences. Through the right combination of sight, sound, scent, systems and social mobile technologies, Mood’s solutions reach more than 150 million consumers a day.
    With more than 500,000 active client locations around the globe, they consult and serve more than 850 businesses of all sizes and market sectors, from the world’s most recognized retailers and hotels to quick-service restaurants and thousands of small businesses.


    • English/ French/ German or Dutch – advanced level, verbal & written
    • Accurately entering date in ERP System
    • Responsible, well organised, thorough, proactive
    • Ability to analyse data for errors
    • Ability to work as part of a team or alone
    • Superior Keyboard skills
    • Time management skills
    • Data literacy: competence in finding, manipulating, managing, and interpreting data, including not just numbers but also text and images
    • Excellent knowledge of MSOffice applications
    • The ability to use Excel to gain greater efficiencies in their job
    • Filter data and manage a filtered list
    • Modify a database and insert data from another source


    • Create customer cards with their physical and financial details
    • Open contracts, open recurrent billing
    • Input the orders with relevant equipment and prepare/do the billing for this job
    • Able to work with different environments handling multiple clients and contacts for each contract or invoice
    • Perform timely execution of month end closing procedures
    • Team work - Assist team in backlog or exigent situations. Ensure compliance with team leader's work related instructions
    • Receiving Template contracts from Sales teams and Client relations
    • Adhoc amendments to existing customer contracts in ERP system
    • Quality check contracts for Purchase Orders before inputting. Value of PO must match value of Template, QWS
    • Verbal and email communication with colleagues
    • Liaise with Engineers and subcontractors for chasing paperwork/details of service call
    • Upload/input invoices on to client portals
    • Raising credits & re-invoicing
    • Quality checking all invoicing before it is posted
    • Review order accuracy, and validate data provided by Operations, invoice note creation and order fulfilment
    • Adhere to specific customer billing needs
    • Meet department-standard metrics while maintaining high quality performance
    • Assist with adjustments for billings
    • Review client approval in third party billing system
    • Perform timely execution of month end closing procedures
    • Work in cooperation with other departments to ensure quality customer service is provided
    • Evaluate and update billing systems, processes and procedures
    • Contract database management
    • CMS management (Audio & Visuals)