Customer Service Agent (with English)
Mood Media is the global leader in elevating customer experiences. Through the right combination of sight, sound, scent, systems and social mobile technologies, Mood’s solutions reach more than 150 million consumers a day.
With more than 500,000 active client locations around the globe, they consult and serve more than 850 businesses of all sizes and market sectors, from the world’s most recognized retailers and hotels to quick-service restaurants and thousands of small businesses.
English – proficient level
Excellent verbal and written communication skills, customer service skills and positive phone manner
Very good computer skills, excellent knowledge of MS Office applications
Able to multi-task in a fast paced environment
Detail and solution oriented, excellent follow-up, prioritization and time management skills
Responsible, self-organized, extremely thorough, open, assertive, proactive, analytical and logical person
Excellent team player as well as independent worker, cross-cultural communication skills are a plus
Flexible with working hours: day shifts
Offering Mood Media clients an excellent customer experience by answering their requests with a high quality and timely response and by showing a pro-active attitude when it comes to problem solving
Take in charge new incidents (inbound calls, emails), raise them into the ticketing system and then provide support following troubleshooting procedures and using specific applications
Follow up on pending incidents (call back the clients, communicate with the internal departments on escalated issues)
Provide the clients with information regarding the status of their incidents
Report technical problems, entering data and providing information with high degree of integrity