2nd Level Application Support Engineer

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Employer: ALTEN Romania
Domain:
  • IT Hardware
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 12.08.2018
    Short company description

    ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN KEPLER.

    Requirements

    Technical Requirements:
    - Ability to work effectively in a team and with customers
    - Strong interpersonal and communication skills to ensure personal and group productivity driven through networking and teamwork
    - Customer interaction to promote customer-oriented responsiveness
    - Fast learner
    - Knowledge of OSS Assurance products (TeMIP suite, Unified OSS Console, UCA EBC…)
    - Development and integration knowledge in the supported products would be a plus
    Other Requirements (Competencies):
    - English – fluent written and spoken.

    Responsibilities

    Provides technical support to internal and external customers and resellers via trouble tracking tools like SFDC
    - Works on complex problems / projects where analysis of situations or data requires an in depth evaluation of our products
    - Participates in problem diagnosis or isolation, driven by the remote support organization
    - Provides workaround and defect fixes within Service Level Objectives when problems arise in the customers’ labs or live network environments
    - Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that these are met.
    - Handles customer-relations problems promptly and appropriately, escalates issues according to established procedures
    - Candidate will be part of a 24x7 on-call support planning