OSS Engineer

Employer: ALTEN SI-TECHNO Romania
Domain:
  • IT Hardware
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 19.06.2018
    Short company description

    ALTEN Romania offers technical consulting services, with a team of over 500 engineering and IT specialized consultants in its offices in Bucharest, Timisoara, Cluj, Sibiu and Iasi.

    Requirements

    Technical Requirements:
    - Ability to work effectively in a team and with customers
    - Strong interpersonal and communication skills to ensure personal and group productivity driven through networking and teamwork
    - Customer interaction to promote customer-oriented responsiveness
    - Fast learner
    - Knowledge of OSS Assurance products (TeMIP suite, Unified OSS Console, UCA EBC…)
    - Development and integration knowledge in the supported products would be a plus
    Other Requirements (Competencies):
    - English – fluent written and spoken.

    Responsibilities

    Provides technical support to internal and external customers and resellers via trouble tracking tools like SFDC
    - Works on complex problems / projects where analysis of situations or data requires an in depth evaluation of our products
    - Participates in problem diagnosis or isolation, driven by the remote support organization
    - Provides workaround and defect fixes within Service Level Objectives when problems arise in the customers’ labs or live network environments
    - Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that these are met.
    - Handles customer-relations problems promptly and appropriately, escalates issues according to established procedures
    - Candidate will be part of a 24x7 on-call support planning