Customer Service Representative with Bulgarian

Employer: Accenture
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 13.06.2018
    Short company description

    Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.

    Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 411,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

    We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.

    Our headquarter office is located in Bucharest, at Westgate Office Park, and we deliver services to our clients from the following offices:

    Consulting
    • Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1
    Technology
    • Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1
    Digital
    • Cluj-Napoca - Sigma Business Center, Republicii St., No. 109
    • Targu Mures - Multinvest Business Center, Aurel Filimon St., No. 19A
    Operations
    • Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1
    • Timisoara - City Business Centre, Brediceanu St., No. 10
    • Iasi - United Business Center 3 - C1, Palas St., No. 7B-7C



    Requirements

    - Fluency in Bulgarian and English;
    - Minimum bachelor degree;
    - Good technical aptitude with an ability to learn quickly;
    - Strong Client handling skills;
    - Strong oral and written communication skills;
    - Strong interpersonal skills;
    - Strong conflict management skills;
    - Self-Motivated, positive attitude and approach;
    - Flexibility to take on additional responsibility and tasks when required;
    - Accepts responsibility as an individual and works well within a team.

    Responsibilities

    - Handle, research, and resolve phone and email inquiries for customers regarding non-complex technical and functional problems.
    - Document and update customer contacts in the Customer Service System.
    - Complete any follow-up work related to customer issue resolution.
    - Answer general questions, provide education, and offer service to customers in a professional and courteous manner.
    - Adhere to current understanding of policies and procedures, new products, services and processes of the client and the call center.
    - Maintain acceptable attendance, punctuality, and respond to policy and procedures for communicating any schedule changes and preferences.
    - Meet productivity and quality performance expectations as established by BSS SCmanagement and interfaces.
    - Conduct self evaluations using quality-coaching tools to assess personal skill development and review results with Supervisors.
    - The opportunity to boost your career within one of the world and acute's leading global companies;
    - Professional growth based on performance;
    - Training program/curriculum for personal and professional development;
    - Competitive salary and a wide range of benefits.