Join our F1™ Team- Part Time Customer Support Representative with German

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Employer: World Phoning Group
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 11.07.2018

    Requirements

     

    - Secondary school education
    - Proficient in German ( written and spoken)
    - Bi-lingual is a plus
    - Able to multi-task
    - Strong team player with commitment and a positive attitude
    - Good listening skills, and the ability to think quickly, to make a recommendation or propose a solution to a customer's problem
    - Adaptable and Proactive

     

    Responsibilities / Accomplishments

    -Deal directly with customers either by telephone or electronical
    -Respond promptly to customer enquiries and complaints and resolve them accordingly.
    -Process orders, forms, applications and requests.
    -Assign direct requests and unresolved issues to the designated department
    -Meet Quality and Productivity standards.
    -Record details of inquiries, comments, complaints and actions taken.
    -Communicate with other departments, as needed.

     

    Other information

    - Great & long term career opportunities
    - Specialized product and Program Training

    - A young and dynamic environment