Hotel Admin Coordinator

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Angajator: G2-Travel
Domeniu:
  • Customer support - Client service
  • Turism
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 11.07.2018

    Main responsibilities:

    • Coordinate the staff in the team and their day to day workload;
    • Ensure a high standard of delivery and performance;
    • Follow and monitor correct implementation of internal procedures;
    • Provide training to team members and new staff;
    • Ensure good communication with colleagues and management;
    • Deliver monthly and weekly reporting as requested by line manager;
    • Support the supervisors by creating reports on items pending longer than SLA: historic bookings, complaints, longstanding pending bookings;
    • Weekly check and report on filters to clear down: ‘Rejected by Supplier’ items, ‘To Cancel’ items, Package Destination items, PO Accounts Queries;
    • Other back-office tasks/reports as assigned by the Hotel Reservations Department Managers & Supervisors.

     

    Knowledge, skills & experience:

    • People and leadership skills;
    • Outstanding oral and written communication skills;
    • Attention to details;
    • Excellent organising skills and ability to prioritise;
    • Ability to work under pressure and meet deadlines;
    • Problem solving skills;
    • Advanced knowledge in English;
    • Good working knowledge of MS Office.