Hotel Admin Coordinator
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- Coordinate the staff in the team and their day to day workload;
- Ensure a high standard of delivery and performance;
- Follow and monitor correct implementation of internal procedures;
- Provide training to team members and new staff;
- Ensure good communication with colleagues and management;
- Deliver monthly and weekly reporting as requested by line manager;
- Support the supervisors by creating reports on items pending longer than SLA: historic bookings, complaints, longstanding pending bookings;
- Weekly check and report on filters to clear down: ‘Rejected by Supplier’ items, ‘To Cancel’ items, Package Destination items, PO Accounts Queries;
- Other back-office tasks/reports as assigned by the Hotel Reservations Department Managers & Supervisors.
Knowledge, skills & experience:
- People and leadership skills;
- Outstanding oral and written communication skills;
- Attention to details;
- Excellent organising skills and ability to prioritise;
- Ability to work under pressure and meet deadlines;
- Problem solving skills;
- Advanced knowledge in English;
- Good working knowledge of MS Office.