Services Reservations Supervisor

Key Activities:

• Monitors the application of the department processes and procedures
• Coordinates the activities of the team to ensure effective allocation of work and use of resources;

• Manages monthly scheduling;
• Monitor team performance and offers feedback;
• Provides training to team members;
• Improves quality and efficiency of the staff;
• Resolves escalated queries/complaints;
• Identifies ways to improve and streamline processes;

• Ensures good communication with colleagues and management;
• Prepares recurrent activity reports requested by the direct manager.

Knowledge, Skills & Experience:

• Experience of services or operations in the Travel/Hospitality industry;
• Management/Supervisory experience is considered an advantage;
• Proven people and leadership skills;
• Excellent organising skills and ability to prioritise;
• Outstanding oral and written communication skills;
• Problem solving skills;
• Attention to details;
• Team oriented;
• Customer oriented;
• Negotiation skills;
• Advanced knowledge of English language;
• Good working knowledge of MS Office.