Senior Engineer Experienced on Solaris

Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.

SKILLS:

One or more of the below skills:

Solaris Server
Solaris Cluster
Oracle Enterprise Linux
Shell scripting
Oracle Virtual Machine
Virtualization
Valuable skills on Exadata and SuperCluster


REQUIREMENTS:

University Degree;
Fluent English (French; Spanish and German is a plus)
Availability to travel and work onsite at customers
Availability to deliver 24x7 Stand by
PROFESSIONAL COMPETENCIES



Core. Professional Competencies

Adapting to Change
Building Relationships
Business Ethics
Communication
Customer Focus
Personal Drive
Planning & Organizing
Problem Solving
Quality
Results Orientation
Teamwork
Working Globally
Presentation
Core. Business Competencies

Customer Needs Analysis
Professional &Technical Depth and Credibility
Functional Support Competencies

Resource Utilization & Development
Technical Problem Recognition & Resolution


Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

RESPONSIBILITIES:

Delivering high quality technical results to ACS Customers;
Ensuring adherence to internal methodology, tools and quality standards;
Identifying required/recommended actions on Customer systems as main output of service delivery, based on own knowledge and experience;
Understanding customer requirements and based on own skills and experience, being able to design the proper architecture using the most appropriate products and design a technical plan to integrate them and implement the technical solution.
Analyzing, troubleshooting and solving whenever feasible, the issues the customer may face using Oracle products.
Escalating at the right time customer issues to Technical Account Manager where relevant;
Active participation on Services development;
Active collaboration with other engineers in the team or in other teams, to share knowledge, experiences and others, which can benefit ACS Business results.