Endpoint Security Senior Engineer

Secureworks® (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks® Taegis™, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers’ ability to detect advanced threats, streamline and collaborate on investigations, and automate the right actions.

We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.

Essential Requirements

1-3 years of experience in cyber security
Deep understanding and direct experience with Cisco Fireamp and Cylance is a requirement
University education, degree in Computer Science, Information Systems, or Network and Security
Technology background should include Antivirus, AntiMalware with centralized management and/or SIEM experience desirable
Detailed knowledge of security technologies
Fluent in English
Desirable Requirements

Possess active industry certifications such as Comptia Security+, SSCP, GCIH, GCIA or related
Working knowledge/experience of network systems security principles and applications
Fundamental understanding of defense in depth strategies.

Key Responsibilities

The Endpoint Security Senior Engineer (Cylance / Cisco Fireamp) will work as part of a team of security engineers responsible for operational activities for Cylance/Cisco Fireamp security tool suites to include endpoint, data at rest (full disk), and data in transit protection tools. Key focus will be security consulting for SDN security tools designed to detect security incidents and contain the incident at the endpoint, such that network traffic or process execution can be remotely controlled.

Real time support and ticket handling
Troubleshooting security incidents, reported by end-users or discovered by proactive health checks
Case escalation and management
Problem resolution
Patch management and software updates
General administration (user accounts, settings, policies, groups, etc…)
Reporting (ad-hoc or regular)
Project status high-level review, SLA and KPIs check
Service Improvement suggestions, review and implementation possibilities
Ensure proper solution design, access, and hierarchy
Miscellaneous security platform specific outputs
Accountabilities

Conducts analysis and prepares reports
Assists in the recommendation for improvements and the development of technical standards
Monitors the various security platforms to ensure their availability
Observes and controls the status and performance of all security platform components and features
Identifies, diagnoses, and resolves problems affecting security platforms
Creates and maintains operational documentation
Keep the customer abreast of problem status, set clear expectations, provide timely follow-up to the customer, and independently handle challenging customer situations on a daily basis