Backoffice Operations Administration with French

At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders, and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences and perspective they bring. That’s how we work at HP. And this is how ideas and people grow.

HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies.
HP has an impressive portfolio and strong innovation pipeline across areas such as:
• blended reality technology - our unique Sprout by HP will change the way people do things
• 3D printing
• multi-function printing
• Ink in the office
• tablets, phablets, notebooks
• mobile workstations

We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

The purpose of this position is to manage EMEA Indigo Supplies and Services order to cash operations delivery in coordination with Central business teams and Supplies Business Management organization.

This position will maximize operational excellence, by providing end to end process engineering/support and systems expertise to the transaction processing activities within the Indigo Supplies and Services Post Sales Operations area.

Knowledge and Skills Required

Passion for customers: act as trusted partner for customers and partners.
Accountable and responsible: commits and delivers with integrity, transparency and quality.
Will to win, can do attitude, demonstrates urgency.
Keeps it simple, lean and efficient.
Strong communication skills (i.e. written, verbal).
Mastery in English and French
Strong knowledge of process area and ability to provide suggestions for process improvements.
Education and Experience Required

First-level university degree.
Typically, 1-3 years of related experience in business operations.

Job Objectives:

As an Indigo Post Sales Business Operations Agent you will be responsible for:

Manage Indigo Post Sales processes and monitor operations delivery. The processes may include any of the following
Contract management
Customer creation and management
Installed base management
Invoicing
Credit note and dispute management
Collect operational issues and ensure escalation or completeness
Liaise with support functions and GBU to solve any pending issues, dependencies.
Ensure compliance to processes and policies and escalate accordingly.