Corporate Solutions Specialist (Microsoft Solutions) trainee

Job description

Working to support the Corporate solutions for the group you will be integrated in the support team to solve all technical issues reported by the Orange group customers and propose solutions or escalate to the upper technical level. You will also make all requested changes according to the defined processes and will perform regular checklist to control the consistency of the information. You will contribute to deliver on time & quality all expected answers. 

You will collaborate with the Engineering teams and use all our Suppliers support contracts.

As part of the Maintenance activities you will be in charge with assisting the ongoing delivery projects towards Group entities related to the Corp provisioning system.

You will have a wide exposure to both Microsoft based technologies, like Exchange 2010/2016, Skype for Business and Lync 2013, Windows Server 2012 /2016, but also to other alternative technologies like Zimbra  or IBM’s Security and Identity Management.

Main activities: 

• Participation in technical support (incidents, changes)
• Complete and document the knowledge database with technical procedures, operational support guides  
• Provide solutions to internal technical requests, in pro-active or reactive mode
• Manage & lead the change management process, instances
• Provide reporting for the change process
• Help with the update of existing documentation on the areas on which you will gain expertise 

Aim:

• Contribution to the Level 2 support activities with respect of the SLA
• Share the competencies over the group with integration in the experts community
• Answering to the countries requests by giving the rights on the corporate application/ trace the requests
• Improve& keeping a good relationship with our customers
• Ensure that the change work stream is managed in an effective and efficient manner
• Act as a SPOC for technical assistance requests received during the deployment phase of Corp services towards Group entities on the provisioning perimeter
• Integrate the Level 3 support for the new Zimbra messaging service

What you bring: 

Technical competency on MS products (priority according to order):

• Active Directory (policies, laws users management and ACL management)
• MS Exchange 2010/ 2016 
• Lync 2013/ Skype for Business
• Windows Server 2008/ 2012/ 2016
• Knowledge of Tivoli Identity Manager from IBM 
• Zimbra mail system

What gives you advantage: 

• Adaptability to work in an international and remote environment
• Capacity of analysis and synthesis
• Experience in support environment
• Very good communication skills
• Ability to collaborate technically with other groups
• Troubleshooting skills
• Team working
• Open mind proper to international team working
• Autonomy

Language(s) and level(s) required:

• English: advanced
• French:  fluent

Educational background:

• Engineer or related

Thank you for applying!