Order Management Analyst with French and English
Acest job nu mai este activ!Vezi toate job-urile Prohuman active.Vezi toate job-urile Order Management Analyst with French and English active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.roVezi toate job-urile in Telecomunicatii active pe Hipo.roVezi toate job-urile in Vanzari active pe Hipo.ro |
Angajator: | Prohuman |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 06.07.2018 |
Remote work: | On-site |
With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.
Cerinte
Requirements for the Order Management Analyst with French and English:
- Fluency in English and French;
- Customer Support experience;
- Very good communication skills (written and spoken);
- Very good analytical skills;
- Good PC skills (Outlook, Excel, Microsoft Office package);
- Ability to work under pressure/ multiple deadlines in a fast paced business environment;
- Good organizational skills, good multitasking abilities;
- Basic financial and business acumen.
Responsibilities for the Order Management Analyst with French and English:
- Analyze, approve and place (additional) orders for customers based on the customer supplies budget, customer printing background, seasonal needs & other defined guidelines. Contact customers if additional information is required for approval. Leverage approval decision with regional Supplies Business Manager;
- Manage customer supplies needs within a defined period and provide solutions upon request;
- Provide analysis & reports to regional Supplies Business Manager upon request. Propose solutions where appropriate;
- Organize supplies returns;
- Provide timely customer support regarding basic logistics issues.
- Ensure timely counter collection and posting for all missing cases within scope recurring timeframe (monthly);
- Contact customers for counters and follow up;
- Weekly investigation of corrupted counters (counter errors);
- Adjust counter corruptions with support of local service engineers.
- Ensure transparency by sharing relevant information within the team;
- Active seeking of solutions to improve day-to-day activity by incorporating personal skills and experience;
- May assist or drive presentations regarding process/administrative topics;
- Actively supports team efforts concerning meeting team goals, including timely handover of relevant information and back-up activities for team members.
Cod Intern: 040618 IC
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