VoIP Expert

Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.

Preferred experience

• Degree in electrical/electronic engineering, computer/communications engineering or related discipline preferred.
• Prior experience (8-10 years) working as a Voice Support/Specialist/Engineer.
• Customer focused and have outstanding customer relationship skills
• Excellent written and spoken English communication skills
• Strong written and verbal communication skills for reporting updates up to Global IT CIO level
• Ability to think laterally and constructively question established process
• Proven ability in developing client relationships and internal cross functional team working relationships
• Ability to work in a diverse global team
• Leadership and interpersonal skills
• Experience administrating, supporting, troubleshooting, problem isolation and deploying Session Border Controllers
• Experience supporting, troubleshooting, problem isolation and deploying Cisco Call Manager and soft phone services
• Cisco Unified Call Manager Clusters (version 11.x , later versions a plus)
• SIP, H323 and MGCP voice protocol configuration experience.
• Experience with WAN (MPLS/VRF), Routing Protocols BGP, EIGRP, Wi-Fi, DHCP/DNS.
• Experience configuring QoS on both WAN and LAN.
• Experience supporting routing and LAN/WAN knowledge including BGP/OSPF/EIGRP, MPLS/VRF and QoS.
• Experience supporting a Global Voice WAN.
• Experience with isolating and resolving complex problems utilizing appropriate diagnostic tools.
• Experience working with Global Carriers, tracking and/or escalating to meet vendor SLAs.
• Self-Starter with demonstrated experience of supporting large VoIP LAN/WAN environments.
• Cisco Certifications are a plus

The Global IT Unified Communications & Collaboration Operations team provide the following services to Oracle employees:
• Telephony support on Cisco Spark, desk phones and Jabber
• Audio Conferencing services provided by InterCall
• WebEx Web Conferencing & media streaming
• Video conferencing
• OTube & Digital signage

We are looking for an experienced Unified Communications Engineer with particular experience on Session Border Controllers, MRA, Cisco Spark, Cisco Spark Hybrid. Cisco Jabber or related softphone/threaded media technology. The successful candidate will be the operational SME for Session Border Controllers and Spark.
The role will be based in Bucharest, Romania.

RESPONSIBILITIES
• Subject matter expert for Session Border Controllers
• Subject matter expert for Cisco Spark and Cisco Spark Hybrid
• Stakeholder for new service offerings, work closely with business relationship managers to ensure full awareness, marketing and satisfaction of soft phone services
• Subject matter expert to all LOBs and internal IT teams on soft phone services
• Enhance customer experience of soft phone services to all Oracle employees
• Ensure end user facing knowledge, written documentation and videos are current and effective.
• Provide documented support information for the UCC team and other Global IT support staff
• Communications to users of new features and upgrades
• Regular communications with design team to track bugs, new offerings and user challenges
• Monitor overall quality of the service using various monitoring solutions
• Provide monthly reports on the services including consumption and quality