Sevice Level Manager Trainee (Internship)

ING Bank Romania is part of ING Group, a global international financial institution, which offers banking services to over 38.4 million individual customers, companies or institutions in over 40 countries.
Founded in 1994, ING Bank Romania is the fourth bank in the top 10 local banks, according to assets, and the only bank with organic growth, without acquisitions of customer portfolios or other banks. ING Bank Romania is a universal bank with over 1.7 million customers in three business segments: individuals (retail), SMEs and Mid-Corporate companies and Wholesale Banking.
ING's mission is to empower people to stay a step ahead in life and in business.

We are looking for an intern that will join us for a 3 months paid programme. He/She will work closely with our IT Service Management Team and will have the opportunity to learn about the business and about the IT field.



Your day-to-day:

• Centralize and review standard Security documentation related to IT Services

• Define and run reports regarding IT Services performance

• Organize IT Service performance review meeting and identify areas for improvement

• Centralize business needs/plans for budgeting exercise

• Provide operational Support for penetration testing execution (manage user access, insure system environments are correctly configures, insure resources are booked for the tests)

• Define and document working processes for different IT areas

• Manage implementation of various improvement initiatives