IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.
Established in 1998, with 100% focused on the Travel industry, we have more than 70 marquee customers globally. IGT employs more than 11‚000 travel experts globally with 100% focus on travel domain, providing services to Airlines, Travel Management Companies, Online Travel Agencies, Travel Technology Companies, Hotels, Railways, Airports, Cruises, Car Rental and Logistics.
IGT serves 4 in top 5 Airlines, 4 out of Top 5 Travel Companies and 4 out of Top 5 Hospitality companies.
We provide digital contact center services, travel technology and innovative digital services and solutions for 100+ travel processes including Reservations and Sales, Customer Service, IROPS Management, Baggage Helpdesk, Crew Helpdesk, Chatbots, Robotic Process Automation, Travel Analytics and Social Media Services.
IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC® Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements.
Specialties
IT Consulting, TPF Outsourcing, Travel CRM, Travel Analytics, Automation (RPA), Testing, Baggage Desk, ERP, IROPS, Flight Rebooking Services, ATPCO Fare Filing, Ticketing, Internet Booking Engine, eCommerce, Social Media, Mobile Solutions, Digital Contact Center, Sales & Reservations, Customer Service and Support, Customer experience management, Airline PSS, Contract Loading, and Airline IT and BPO Solutions
Locuri de munca IGT Solutions |
Companie | Oras(e) | Data |
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Customer Service Advisor with French (Hybrid)
0 - 1 an experienta BPO Process Associate with French – Reservations Call Center in Bucharest, Romania[..] |
IGT Solutions |
BUCURESTI |
03.12.2024 |
Contact Center Associate French (plus English)- Work from Office
1 - 5 ani experienta • Deliver exemplary customer service via phone calls / email / chat/ social media • As part of the Contact Center team, answer inbound calls /email / social media messaging from world leading hotel group’ customers and handle queries about new reservations, changes to existing bookings and oth[..] |
IGT Solutions |
BUCURESTI |
03.12.2024 |
Contact Center Associate – German (plus English) Work From Office
1 - 5 ani experienta Key Responsibilities Deliver exemplary customer service via phone calls / email / social media As part of the Contact Center team, manage phone calls /email / social media messaging from world leading hotel group’ customers and handle queries about new reservations, changes to existing b[..] |
IGT Solutions |
BUCURESTI |
03.12.2024 |
Contact Center Associate – Portuguese (plus English) Work From Office
1 - 5 ani experienta Key Responsibilities Deliver exemplary customer service via phone calls / email / social media As part of the Contact Center team, manage phone calls /email / social media messaging from world leading hotel group’ customers and handle queries about new reservations, changes to existing boo[..] |
IGT Solutions |
BUCURESTI |
03.12.2024 |
Contact Center Associate – Italian (plus English)
1 - 5 ani experienta Key Responsibilities Deliver exemplary customer service via phone calls / email / social media As part of the Contact Center team, manage phone calls /email / social media messaging from world leading hotel group’ customers and handle queries about new reservations, changes to existing boo[..] |
IGT Solutions |
BUCURESTI |
03.12.2024 |
Contact Center Associate - Dutch (plus English)
1 - 5 ani experienta Key Responsibilities Deliver exemplary customer service via phone calls / email / social media As part of the Contact Center team, manage phone calls /email / social media messaging from world leading hotel group’ customers and handle queries about new reservations, changes to existing boo[..] |
IGT Solutions |
BUCURESTI |
03.12.2024 |
Customer Account Management with Croatian
1 - 5 ani experienta Proactively reach out to assigned accounts, making proactive calls for specified activities. Handle all queries, issues, and requests from assigned accounts unless resolved by another agent during incoming calls. Build strong relationships with assigned accounts to provide personalized support.[..] |
IGT Solutions |
BUCURESTI |
03.12.2024 |
Travel Customer Service - Multiingual
1 - 5 ani experienta Key Responsibilities: Provide outstanding customer service via email and phone interactions. Handle emails and manage voice calls with customers assisting with booking changes or cancellations, lost baggage, and claims. Communicating with customers through various channels Responding promptly to cu[..] |
IGT Solutions |
BUCURESTI |
03.12.2024 |
Account Management with Italian & English (Hybrid)
1 - 5 ani experienta Join our vibrant team as a Customer Experience Specialist in our diverse multilingual BPO center. As a key player in our pursuit of international service excellence, you'll be first point of contact with our clients.[..] |
IGT Solutions |
BUCURESTI |
03.12.2024 |
Contact Center Associate - Croatian (plus English)
1 - 5 ani experienta Key Responsibilities: Provide outstanding customer service via email and phone interactions. Handle emails and manage voice calls with customers assisting with booking changes or cancellations, lost baggage, and claims. Communicating with customers through various channels Responding promptly to cu[..] |
IGT Solutions |
BUCURESTI |
03.12.2024 |
Junior HR Generalist
1 - 5 ani experienta Main Responsibilities · Managing administration of on-boarding / off-boarding processes · Preparation and update of employment contracts and employee requests · Ensuring HR data accuracy and up to date maintenance · Coverage on daily HR ad-hoc tasks · Support the HR Coordinator in priorities de[..] |
IGT Solutions |
BUCURESTI |
03.12.2024 |
Contact Center Sales Associate – German (plus English)
1 - 5 ani experienta • Communicating with customers, making outbound calls to potential customers, and following up on leads • Understanding customers’ needs and identifying sales opportunities • Keeping up with product and service information and updates • Upselling products and services[..] |
IGT Solutions |
BUCURESTI Job national |
03.12.2024 |
Contact Center Associate – German (Hybrid)
1 - 5 ani experienta Excellent speaking and writing skills in German (C1/C2 level) and English – fluency in speaking and writing correctly and at ease - mandatory Previous work experience in an international tourism environment is a valuable advantage, but not mandatory Good Communication and Customer Service skills[..] |
IGT Solutions |
BUCURESTI |
03.12.2024 |
Joburi IGT Solutions |
Companie | Oras(e) | Data |