Enterprise Support German Speaker

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Cerinte

Fluent English knowledge mandatory
+ German advanced knowledge mandatory
• Good communication skills
• Customer oriented
• Strong analytical and Co-ordination skills
• Good IT knowledge
• Ability to work under pressure
• Meet agreed deadlines for action

Responsabilitati

Manage sales admin tasks on behalf of EAM by Customer Call logging, email and assigned Activities / Service Requests through Siebel / BWA+ requests
• Manage Columbus (sales compensation / claims) on behalf of the sales force to minimize wherever possible the admin touch required by Sales People in ensuring that they are fully compensated based on their sales enterprise.
• Manage non-sales operations activities in Smart Quote: update linkage with Eclipse and/or Siebel. Work closely with EAM and Bucharest country Smart Quote team and ensure turn-around SLA / response deadline is met
• Answer e-mails within one working day and immediately for urgent ones