Junior Production Support

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Employer: UniCredit
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Iasi
  • Updated at: 17.09.2018
    Remote work: On-site
    Short company description

    We share one common purpose – empowering communities to progress.
    We are change makers, and we are not afraid of thinking big. Are you one of us?

    Requirements

    • Previous Helpdesk/Production Support experience is to be preferred.
    • Knowledge of Microsoft based operating systems with emphasis on Windows 7
    • Experience with using and troubleshooting Outlook within a network environment
    • Basic understanding of PC hardware set-up and configuration
    • English - essentiel

    Responsibilities

    • Assist customers and provide production support for all designs and perform tests on all installation process for infrastructure
    • Monitor all alerts and escalate all issues for all procedures and systems
    • Take ownership of user problems and be proactive when dealing with user issues
    • Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes
    • Prepare test applications and review all Java application servers

    Other info

    Please be informed that for including you in the recruiting process we will need your specific consent according to General Regulations on the Protection of Personal Data.

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