PARTNER CONTACT CENTER REPRESENTATIVE

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"Oracle is filled with people who, when just meeting their own internal standards of achievement, astonish other people."
- Larry Ellison, Chief Executive Officer

Oracle provides the world's most complete, open, and integrated business software and hardware systems, with more than 370,000 customers - including 100 of the Fortune 100 - representing a variety of sizes and industries in more than 145 countries around the globe. And Oracle's 110,000 global employees - including 30,000 developers working full-time on Oracle products - are critical to that success. For more information about Oracle, visit oracle.com.

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Cerinte

Fluency in English is a must
2nd foreign language (French, German, Italian, Spanish, Russian)
Excellent verbal and written communication skills
Ability to work within a team of people driven by delivering exceptional customer service
Third level education
Customer service experience in a large multinational company, preferably within the IT Industry is a plus

Responsabilitati

Processing partner aplications and requests from Oracle’s channel/reseller partners for access to online reseller portal and online tools, ensuring a timely response to partners
Processing applications and reviews from Oracle ISV’s using Oracle’s Partner Engagement System database
Handling of inbound queries from existing Oracle Partners over the phone and by e-mail
Management of toll free numbers and of central email accounts
Proactively handle multiple tasks
Contact partners in relation to any program applications and reviews
Regular reporting on pending/ongoing/completed tasks
Conduct outbound marketing and awareness campaigns
Updating partner records if and when required
Supply correct and relevant information to existing and potential Oracle partners as well as assisting them in developing their business with Oracle
Work closely with A&C global, regional and local teams to ensure a good service level to Oracle ISV and reseller partners
Escalation of issues as and when they arise
Translation of call-scripts and campaigns material
Continuously undertake training to ensure product and business practice knowledge is up to date
Drive OPN awareness in the Oracle partner base to avail partners of their entitlements and benefits in all of the business areas (Development, Sales, Marketing, Education and Support)