Service Desk Support Technician

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For more than 25 years, Dell has provided technology solutions to customers that improves their productivity, enhances their lives and meets their distinct needs. Headquartered in Round Rock, Texas, Dell has framed its business around the customers it serves, from the world’s largest and most demanding businesses and public sector organizations, to small and medium businesses, to consumers worldwide. Recognized for its ability to provide customers personalized, built-to-order technology through direct, online and retail channels, nearly 80 percent of Dell’s $54 billion in revenue is driven by enterprise products, services and solutions it delivers to businesses and organizations. Dell’s 101,000 employees worldwide are deeply committed to corporate responsibility. The company ranks among Working Mother Magazine’s 100 Best Companies and ranked second among Newsweek’s Greenest Big Companies in America.

At Dell, we promote an environment that thrives on innovation. To deliver effective solutions that meet customer challenges, Dell focuses on pivotal standards that drive future technology innovation. Each year, Dell honors the outstanding inventors among its employees.
Join DELL now, apply via

http://www.dell.com/content/topics/global.aspx/corp/careers/gateway/portal?c=us&l=en&s=corp.

Cerinte

• Student or University Graduate (Technical University Degree is an advantage);
• 0-2 years of related work experience, or an equivalent combination of education and experience;
• Preferably experience in the provision of remote IT support;
• Good knowledge of Microsoft Operating Systems local and remote administration;
• Good knowledge of the Microsoft Office family applications (especially Outlook);
• Fluency in English;
• Very good communication skills;
• Customer service skills;
• Flexibility and should be able to work shift patterns;
• Microsoft Certifications are highly desirable.

Responsabilitati

• Provides technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and e-mail;
• Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers utilizing experience and understanding of Perot Systems environment;
• May prepare help desk incident reports and assist in hardware and software evaluation;
• Participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.

Alte informatii

Perot Systems offers you:

• the chance to join a large, internationally recognised, company with the scope to allow you to develop your IT career and help you to realise your full potential;
• professional, but friendly work environment;
• training and career development opportunities;
• access to latest technologies and large (enterprise) US/ Europe based customers;

Please submit your CV in English to romania@ps.net