Unapplied Cash Analyst

Short company description

"Oracle is filled with people who, when just meeting their own internal standards of achievement, astonish other people."
- Larry Ellison, Chief Executive Officer

Oracle provides the world's most complete, open, and integrated business software and hardware systems, with more than 370,000 customers - including 100 of the Fortune 100 - representing a variety of sizes and industries in more than 145 countries around the globe. And Oracle's 110,000 global employees - including 30,000 developers working full-time on Oracle products - are critical to that success. For more information about Oracle, visit oracle.com.

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Requirements

* Fluency in English is a must
* University degree in relevant field (economics);
* Strong written and verbal communication skills;
* Organized and very detail oriented;
* Good computer skills (e.g. MS Word, Excel, Adobe, PowerPoint, and Oracle Applications);
* Flexibility in work schedule, including availability during evenings, weekends and major holidays;
* Good negotiation skills;
* Team player;
* Ability to prioritize a busy workload;
* Deliver results oriented.

Responsibilities

Ensure prompt cash application of customer payments within assigned country and portfolio; meet unapplied cash targets; timely resolution of customer issues affecting payment application; act as liaison and support to customers and internal stakeholders;
* Daily interacts with internal and external customers by phone or e-mail to apply cash timely. Uses appropriate communication techniques and unapplied cash procedures to ensure that payments are applied according to department and individual targets;
* Analyze, research and reconcile transactions on customer accounts to ensure accuracy and completeness of the account information;
* Is the first point of contact for customers; understands and clarifies customer issues, uses all the available resources to solve customer problems. Escalates timely all problems that could impact department objectives to team supervisor;
* Collaborates with other departments to meet unapplied cash objectives and to solve customer problems. Is making follow-ups to make sure that customer issues are solved;
* Is responsible for decisions in customer accounts in order to apply payments and to maintain business relations with customers;
* Is aware and understands department policies, procedures and processed and proposes improvements that will increase department results and efficiency. Uses appropriately all the application tools available;
* Timely escalate critical issues on customer accounts after exhausting all the investigation efforts;
* Ensure adherence to Sarbannes-Oxley & other guidelines, and support internal & external audits.

Other info

As part of Oracle’s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).
Job Reference: LP/192590/W