On-site Customer Engineer

Scurta descriere a companiei

In 2006 opened the HP Bucharest-based operations center - Global E-Business Operation Centre. The Bucharest centre aim was to to provide high-value and cost-effective remote processing services to customers in the EMEA-region (Europe, Middle East and Africa). Presently, we are one of the largest employers in Romania with almost 1500 specialists with multi-lingual capabilities to support financial and administrative business processes for partners and customers in the region.

Our market is complex, but HP works simple: our structures are straightforward, grouping people and their skills in business or product sectors where they’ll stimulate each other and work best together by flourishing new ideas and ways of constantly improving the business.

Cerinte

• IT background/studies
• Technical knowledge and background in IT products & services
• Good knowledge of UNIX, Windows
• At least 6 months experience of technical support/service implementation
• Working experience in a team environment to design, develop, test and deliver technical solutions would be a big plus
• Excellent communication skills
• Presentation skills
• Fluency in English
• Good software/hardware knowledge
• Problem solving abilities
• A “can do” spirit
• Experience/Abilities in maintaining strong working relationship and effective lines of communication with internal and external customers
• Team player
• Quality and Details oriented
• Fast learner
• Used & enjoy to work under time pressure

Responsabilitati

• Detects, corrects and documents technical problems
• Deliver technical solutions
• Complete technical tasks
• Maintain and update information systems
• Monitor and troubleshoot technical problems
• Participate in project team and departmental meetings providing information, analysis and recommendations
• Provide status reports to manager