SUPPORT SERVICE RENEWALS SPECIALIST

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"Oracle is filled with people who, when just meeting their own internal standards of achievement, astonish other people."
- Larry Ellison, Chief Executive Officer

Oracle provides the world's most complete, open, and integrated business software and hardware systems, with more than 370,000 customers - including 100 of the Fortune 100 - representing a variety of sizes and industries in more than 145 countries around the globe. And Oracle's 110,000 global employees - including 30,000 developers working full-time on Oracle products - are critical to that success. For more information about Oracle, visit oracle.com.

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Cerinte

EXPERIENCE:
The successful candidate will have at least 1-2 years of experience in sales/telesales and customer relationship, preferably in IT Hardware. A sound understanding of the region, customer behavior and a keen interest in developing this knowledge would be a plus. The position will require working flexibly and openly with a wide range of team-members.

QUALIFICATIONS:
English proficiency
Very good communication skills, both written and verbal, in French are required for those handling the renewals of Canadian customers’ contracts
Proven experience of IT-Hardware support services and components
Good customer skills
Proven influencing and negotiation skills
Strong objection handling abilities
Good numeracy and attention to detail
Ability to effectively manage multiple tasks and priorities
Ability to adapt and acquire new skills quickly
Experience of using computer systems
Ability to work in a high pressured, fast moving and challenging environment

OTHER INFORMATION:
Availability for late shifts (15:00 – 24:00).

Responsabilitati

RESPONSIBILITIES:
The Support Service Renewals Specialist will be responsible for ensuring the successful renewal of SUN Support Service Contracts for existing small/medium-sized customers and handling any resulting queries that the customers may have about their contracts.
Correctly identifies customer requirements and needs for support services, including contractual terms and conditions, support service offers and products.
Accountable for timely service renewals for small to medium-sized customers in assigned territory.
Educates customers on e-business practices and any associated contractual implications.
Accurately forecasts business targets and opportunities in territory.
Promptly handles and solves customer objections and complaints.
Prepares correct sales orders and quotes.

Alte informatii

Oracle - Global Renewals Service Centre (GRSC) is one of the largest support groups in Oracle Romania Organization and manages Oracle support contract renewals for all 4 global regions: Asia, Europe, North America and Latin America.

GRSC is now looking to expand its local team in Bucharest and is looking for Service Renewals Specialists to handle the renewals of Oracle-SUN Support Service contracts for existing small to mid-size customers in UK, US and Canada.