Customer Support Engineer

Scurta descriere a companiei

In Catalyst, lucram anual cu peste 200 dintre cei mai mari angajatori din Romania pentru pozitii de absolventi, specialisti si manageri. Pentru ca interactionam cu un numar mare de angajatori, suntem in contact constant cu cele mai multe din oportunitatile de pe piata.

Industriile pe care ne concentram sunt IT, Telecom, BPO, Bancar, FMCG pentru proiecte care implica experienta de pana la 7 ani. Pentru tinerii absolventi interesati de oportunitati, suntem implicati anual in recrutarea pentru cele mai importante programe de management trainee de pe piata.

Cerinte

Requirements
• Good knowledge in computer communications, LAN, core protocols (TCP/IP, Layer 2&3 protocols)
• Basic concepts in radio systems (WiMAX, WiFi), radio modulations (FM, GFSK, OFDM etc.), antennas, measurement equipment for computers and radio systems
• IP Telephony/VoIP knowledge
• Very good English, spoken and written
• Ability to travel up to 50% of the time


Would be an advantage:
• Experience in telecommunications, mainly with wireless & network operators
• Certification by known communications companies, such as Cisco, Juniper and others
• Knowledge of one additional foreign language (Italian, Spanish, French)

Responsabilitati

Job Description
• Providing remote assistance via phone/emails to corporate customers for troubleshooting and solving any issue related to the wireless networks
• When required, providing on-site support and service to customers’ operations
• Ensuring post-sale on-site support for company-specific equipment and its management systems in conjunction with other networking equipment
• Providing certified training for company-specific equipment at customer locations in Europe

Alte informatii

On behalf of our client, a leading provider of innovative WiMAX and wireless broadband network solutions, we are now looking for a Customer Support Engineer to support the Global WiMAX and wireless broadband customers at locations throughout Europe.