Language German Trainer

Scurta descriere a companiei

The Microsoft Global Technical Support Centre in Bucharest provides technical service and support for Microsoft’s European Enterprise and Developer customers. The centre is part of the company’s global support operation and is staffed by highly skilled technical specialists in enterprise platform, business and developer applications.

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realise their full potential. The centre is part of Microsoft’s Romanian operation, which was established in 1996. Microsoft supports millions of customers globally on the strength of its network of customer service and technical support centres in markets throughout the Americas, Europe and Asia.

Cerinte

German language teaching / training qualification or equivalent in intercultural training field
Bachelor’s degree
Teaching experience and/or intercultural training experience
Intercultural sensitivity and effectiveness in a work environment
Strong work ethic, commitment to results, and desire to excel in a corporate environment
Testing experience is a distinct advantage
Corporate training / business experience a distinct advantage.
Familiarity with MS Windows and MS Office, and comfort level with learning new software (training / support provided)

Responsabilitati

Training
Train staff in core training modules and workshops for communicating effectively in English with customer from varied cultures.
Adapt and design training modules and workshops for delivery.
Quality Assurance
Monitor quality of technical and customer support in terms of language and intercultural skills for phone calls, emails, and chat messaging.
Develop quality monitoring plan in line with data on staff performance and consultation with managers.
Keep accurate, up-to-date records.
Use appropriate assessment tools (training provided where needed).
Coaching
Where appropriate identify staff for coaching, which typically takes place one-on-one or with small groups of up to 4 trainees.
Assess needs in conjunction with key stakeholders and performance data, and define objectives and learning plan.
Prepare coaching sessions in line with best practices for intercultural and language learning.
Evaluate staff progress and complete all reporting requirements as needed.

Alte informatii

Our offer:

Dynamic and prestigious work environment
The best tools and technologies at your fingertips
Smart and motivated team
Unique chance for personal development
Competitive and commensurate with experience and qualifications.

You are only 5 minutes away from a job at Microsoft!
Thank you!

Please note that your resume will be entered in our data base and may be used in other recruitment events. If you do not
approve that please mention when you apply.