Client Service Operator - Determined Period

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Eureko Romania is part of Eureko Group, one of the largest financial groups in the Netherlands.

Our mission is to guarantee our clients protection, trust, transparency and a long-term partnership through our financial consultants’ professionalism and best financial plans.

Through our wide range of financial services products: Pensions, Health and Life Insurance, we constantly strive to provide our clients with reliable services and products.

Join Eureko for a better place to work!

Join Eureko and be part of an international family!

Join Eureko for a successful career!

Cerinte

Minimum 6 months of experience in customer desk/client service;
Very good communication skills, assertivness and clarity;
Advanced interrelationships skills;
Good command in English;
Computer skills – Microsoft Office;
Reliability, self-confidence and responsibility;
University Degree.

Responsabilitati

Handles inbound and outbound calls;
Offers required information to the customers (about account value, fund units, buying/selling fund unit value, Eureko products);
Contributes for research and competitive analyses;
Receives and checks client’s reclamations;
Centralises the returned mail;
Keeps the communication between various departments and agencies network;
Creates and updates the database with potential customers coordinates;
Creates, prints and sends the monthly report to agencies with all the letetrs sent to customers;
Maintains and improves the communication flow between customers and company’s representatives.