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Quality Lead – English Speakers - HP GeBOC Job no. 344350full-time0 - 1 an experienta Firma: Hewlett-Packard Romania (vezi toate joburile) , Bucuresti Data publicarii 27.01.2010 |
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| Scurta descriere a companiei | |||||
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In 2006 opened the HP Bucharest-based operations center - Global E-Business Operation Centre. The Bucharest centre aim was to to provide high-value and cost-effective remote processing services to customers in the EMEA-region (Europe, Middle East and Africa). Presently, we are one of the largest employers in Romania with almost 1500 specialists with multi-lingual capabilities to support financial and administrative business processes for partners and customers in the region. Our market is complex, but HP works simple: our structures are straightforward, grouping people and their skills in business or product sectors where they’ll stimulate each other and work best together by flourishing new ideas and ways of constantly improving the business. |
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•Fluent English •Graduate in Engineering, Finance and or Management •At least one year of experience in Quality with proved track •Excellent ISO knowledge (ISO 9001 certified internal Auditor) •Excellent knowledge of MS-Office •Experienced in Project Management •Experienced with L6S •Excellent Team player •SAP knowledge is an advantage •Participate in various projects pointed out by management •Spread out and promote company corporate culture and fiscal discipline as would in its own business •Cooperate fully during internal and external audits •Escalate observed irregularities to direct superiors •Comply with company ethical standards while executing daily functions |
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•Offering training, mentoring and coaching within the Quality team •Drive the quality complex initiatives and programs across the Center •Drives the Quality programs within the Quality team •Updates the team on the GQ methodology initiatives •Overlooks the Quality reporting •Performs trend analysis for Quality metrics •Recommends the actions on process performance improvement •Offering training, mentoring and coaching for the operations •Developing the procedures and instructions for the assigned processes •Driving and participating in multi-disciplinary process quality improvement/reengineering projects and initiatives •Defining and involvement in the process improvement initiatives chartered to identify and resolve deficiencies in HP’s business processes •Consults and interacts with the operations to coach and provide direction in order to achieve desired business results •Ensuring maintenance of records and other related documentation within the operations (incl. approval of the specific documentation) •Ensuring quality measures are aligned with our overall business objectives •Driving CHARISMA 2.0 implementation and compliance process including audits •Designing and implementation of TQM regional strategies, measurement, training and effective process mapping. •Driving required analyses for the operations to ensure highest quality •Defining and ensuring maintenance quality reports •Deliver training for relevant quality topics •Ensure the GQ WW programs deployment in his / her own tower •Run the improvement programs •Ensure continuous feedback to the WW for the running program •To solve common Business issues by applying subject matter experience •Works on more complex projects with wider / more complex scope (tower oriented) •Raise compliance reports conform to the existing procedures and rules •Based on the analysis he / she does gives limited input on the projects directions •Makes recommendations following the existing guidelines •Very good process improvements knowledge |
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