GLOBAL DIRECT OPERATIONS SPECIALIST ENGLISH/FRENCH SPEAKERS JOB NUMBER 340473

Scurta descriere a companiei

In 2006 opened the HP Bucharest-based operations center - Global E-Business Operation Centre. The Bucharest centre aim was to to provide high-value and cost-effective remote processing services to customers in the EMEA-region (Europe, Middle East and Africa). Presently, we are one of the largest employers in Romania with almost 1500 specialists with multi-lingual capabilities to support financial and administrative business processes for partners and customers in the region.

Our market is complex, but HP works simple: our structures are straightforward, grouping people and their skills in business or product sectors where they’ll stimulate each other and work best together by flourishing new ideas and ways of constantly improving the business.

Cerinte

 Fluent in English or French
 Minimum 5 years of business experience, account management
 Solid understanding of commercial strategies
- understanding of internal approval processes, contract requirements
 Excellent verbal and written communication skills
 Negotiation and influencing skills
 Managing virtual teams
 Time management
- ability to prioritize
- trade off between operational (short term) priorities and solution related (longer term) priorities
 Project management
 Ability to build effective rapport with sales and customers
 Graduate qualification in Business Administration, or an equivalent combination of education and experience

Responsabilitati

Ownership of Operational Relationship

 Manages customer expectations through effective communication about HP direct order fulfillment capabilities and delivery performance
 Enables sales force to focus on revenue and margin related activities
 Coordinates Volume Direct operations strategies
Identifies opportunities for improving customer satisfaction and driving incremental business
 Reports back to customer on the delivered performance (operations reviews, periodic reporting etc)
 Manages senior level escalations

Design and Deployment of Customer procurement Solution

 Consults with customer and (local) sales team on Volume Direct capabilities
 Understands and documents customer requirements
 Designs procurement solution which meets customer expectations
Project manages the implementation of the solution
 Manages customer expectations through effective communication about HP direct order fulfillment capabilities and delivery performance

Operation and Customer Management

 Develops and animates a regional or worldwide operations team depending on the type of account
- ensures (global) commitments to the customer are honored
- acts as an account related escalation point for internal teams
- develops clear action plans for VDO operational teams and monitor performance
 Monitors account metrics and drives corrective actions
- measures service levels, cost to serve, customer satisfaction
- understand root causes when targets are missed
- drive corrective actions
- identifies & recommends end to end process optimization
- manages change