JUNIOR TECHNICAL SUPPORT ENGINEER

Scurta descriere a companiei

"Oracle is filled with people who, when just meeting their own internal standards of achievement, astonish other people."
- Larry Ellison, Chief Executive Officer

Oracle provides the world's most complete, open, and integrated business software and hardware systems, with more than 370,000 customers - including 100 of the Fortune 100 - representing a variety of sizes and industries in more than 145 countries around the globe. And Oracle's 110,000 global employees - including 30,000 developers working full-time on Oracle products - are critical to that success. For more information about Oracle, visit oracle.com.

Innovative? Ingenious? Inspired? You are at the right place. Oracle is hiring!

We recruit the most talented graduates in the industry. Surf our site campus.oracle.com to explore fabulous opportunities at Oracle. Then, log in your resume.

Cerinte

WHAT YOU SHOULD HAVE:

A degree in Computer science or Finance.
Technical knowledge relevant for the chosen Oracle product (such as operating systems, data bases, programming languages, web services, networking, reporting tools, etc.).
Deep analytical and troubleshooting skills with the paired ability to communicate findings to customers.
Outstanding written & verbal communication skills.
Customer Focus.
English proficiency. Other language skills are a plus.

Responsabilitati

WHAT YOU WILL BE DOING:

Managing and resolving Service Requests logged by customers (internal and external) on the given competency related issues.
Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards.
Contributing to Knowledge Management content creation and maintenance.
Working closely with development on product improvement programs (testing, BETA programs, etc.) as required.
Maintaining an up-to-date and in-depth knowledge of new products released in the market for the given competency.

Alte informatii

PLEASE NOTE THAT THIS IS NOT A CALL-CENTER TYPE ROLE.
IF INTERESTED, PLEASE SEND YOUR CV IN ENGLISH!