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IT Helpdesk Technician (SPANISH)full-timeStudent/Absolvent Firma: TechTeam Global (vezi toate joburile) , Bucuresti Data publicarii 12.01.2010 |
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TechTeam Global, Inc. is a leading provider of IT outsourcing and business process outsourcing services to large and medium businesses, as well as government organizations. The companys primary services include service desk, technical support, desk-side support, security administration, infrastructure management, and related professional services. TechTeam also provides a number of specialized, value-added services in specific vertical markets. Founded in 1979, TechTeam has nearly 3,000 employees across the world, providing IT support in 32 languages. JOIN OUR TEAM TODAY! TechTeam Global has career opportunities around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, we offer the right environment for you. We support customers in a broad variety of markets, from automotive, to hospitality, to pharmaceutical research, in every corner of the world. We offer a wide range of positions, from administrative support, to service desk analysts, to high-level technical support. And our extensive career support and training programs drive our strong track record of promoting our own people to more challenging and enriching jobs. Learn more about our company culture, available positions, and our emphasis on providing a career path for our employees to see if TechTeam is the right fit for you. Visit us today at http://www.techteam.com/careers |
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Proficiency in Spanish and English languages; Knowledge of and/or experience supporting Windows and MS Office products; Excellent troubleshooting capability; Previous successful customer service experience is considered an advantage; Sound judgment and decision making skills; Strong analytical, technical, problem solving and organizational skills; Process and procedure oriented; Strong written and oral communication skills; Team player, self motivated, organized, detail oriented and able to handle changing priorities; Able to communicate problems/issues to customers in a non-technical manner; Flexibility for 24x7 schedule. |
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The Helpdesk Technician will be the first point of contact for all IT service desk incidents and requests for our customer. The Technician will field customer calls, troubleshoot, document and resolve IT related issues based on solutions found in the knowledge base. The Technician must work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met. Primary responsibilities: Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system; Troubleshoot hardware, software and network related issues; Provide restorative or maintenance actions to resolve end-user issues; Assist with defining and documenting knowledge base articles; Assist with special project work as needed; Escalate problems to the next level of support when necessary; Consistently meet or exceed requirement performance criteria. |
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