OnDemand Junior Operations Consultant

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"Oracle is filled with people who, when just meeting their own internal standards of achievement, astonish other people."
- Larry Ellison, Chief Executive Officer

Oracle provides the world's most complete, open, and integrated business software and hardware systems, with more than 370,000 customers - including 100 of the Fortune 100 - representing a variety of sizes and industries in more than 145 countries around the globe. And Oracle's 110,000 global employees - including 30,000 developers working full-time on Oracle products - are critical to that success. For more information about Oracle, visit oracle.com.

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Cerinte

TECHNICAL SKILLS:

Degree in Computer Science, or student in terminal year
Knowledge of UNIX, Linux, Windows or other relevant OS-system
Knowledge of Network, Java, SQL / PL-SQL and communication technologies
Knowledge of Oracle Database or Oracle Application is a plus
Excellent English written and verbal communication skills. Another European language, ie French, German, Italian, Spanish desirable.

PERSONAL SKILLS:

Strong customer focus and result orientation
Self motivated and resourceful
Good analytical and problem solving skills
Ability to work across cultures in an international context
Systematic work method
Preference for working in an international cooperative team environment
Demonstrated ability and willingness to learn new technology quickly
Preference to work in teams
Ability to establish a high level of credibility in the field
Take personal ownership of the delivery of agreed objectives

Responsabilitati

Create Service Reports: Reviewing performance against SLS (Service Level Standards); ReviewING technical operations such as performance, capacity, and configuration
Review Customer Documentation
Supervise / Work with operational delivery teams to: ensure smooth implementations of changes; ensure low failure rate during Implementation of Change; reduce risk of incidents caused by Changes; reduce testing time and cycle; reduce requested downtimes; ensure better scheduling and usage of internal resources
Review and follow up RCA process
Supervise and advice customer driven Change Management

Alte informatii

OnDemand Operations Centre
OnDemand Operations Centre is a small team of Operations Managers which must behave as customer’s IT manager and ensure that services provided by OnDemand Operations meets the contracted service by:
- Identifying areas of improvement & establishing resolution Action Plans
- Driving resolution of major incidents
- Measuring and Reporting on Service Level Compliance