Microsoft Content Developer Support Professional with Italian

Scurta descriere a companiei

The Microsoft Global Technical Support Centre in Bucharest provides technical service and support for Microsoft’s European Enterprise and Developer customers. The centre is part of the company’s global support operation and is staffed by highly skilled technical specialists in enterprise platform, business and developer applications.

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realise their full potential. The centre is part of Microsoft’s Romanian operation, which was established in 1996. Microsoft supports millions of customers globally on the strength of its network of customer service and technical support centres in markets throughout the Americas, Europe and Asia.

Cerinte

 Working knowledge of programming and troubleshooting (+2 years) in at least 2 out of 4 of these technologies: Client Development, Visual C++, Visual C#, Visual Studio,
ASP.Net
 Additional programming knowledge would be an advantage.
 Microsoft Certified Application Developers (MCADs) would be an advantage
 Excellent demonstrated customer service skills
 Excellent communication skills for cross-national team collaboration
 Demonstrates forum management, thread/issues coordination and escalation
 Strong working knowledge of English and Italian is a must;
 Written skills in foreign language (Italian) are very important
 Proven technical writing skills
 Works well in a virtual team environment
 Willingness to improve technical skills and language skills;
 Passion for sharing technical information

Responsabilitati

 Responsible for delivering support for Microsoft Forum community users across Europe. The primary focus will be
ensuring that all Microsoft customers are very satisfied with the effectiveness and efficiency of
the forum support they receive.
 Deliver timely and high quality forum responses using knowledge of the Microsoft developer
products.
 Develop a relationship with the technical peers (Product Group, DPE, Microsoft Most Valuable
Professionals (MVPs) and other influencers) for the technology supported and related
technologies in order to ensure improved collaboration and satisfaction in support.
 Effectively search internal Knowledge Management Systems for solutions
 Continuous learning and remain current in relevant product offerings necessary for
assignment. It may include significant emphasis on multi-product and/or cross-platform
support.
 Capability to search through multiple forums to determine threads/issues that have been
reopened, need retiring, require escalation, that are new and those needing to be assigned
 Assist MSFT Forum Program Manager in developing forum business strategies with all
groups involved

Alte informatii

JOB HIGHLIGHTS
• In-depth training
• Exposure to latest Microsoft technologies
• Access to emerging products and technologies
• Developing a level of product knowledge well above average
• Life insurance and medical program
• Lunch vouchers
• Sport benefits
• Competitive salary package

Our ideas touch the lives of individuals everywhere and they are born in an environment designed to
encourage collaboration, openness and innovation. We want you to join in, influence, learn,
challenge, agree and disagree. When you work for Microsoft, you’re free to express yourself
your way!
Interested in this opportunity? Please submit your English application online at
www.microsoft.com/emea/careers
Please note that your resume will be entered in our data base and may be used in further recruitment
events.