Microsoft Content Support Professional with Italian

Scurta descriere a companiei

The Microsoft Global Technical Support Centre in Bucharest provides technical service and support for Microsoft’s European Enterprise and Developer customers. The centre is part of the company’s global support operation and is staffed by highly skilled technical specialists in enterprise platform, business and developer applications.

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realise their full potential. The centre is part of Microsoft’s Romanian operation, which was established in 1996. Microsoft supports millions of customers globally on the strength of its network of customer service and technical support centres in markets throughout the Americas, Europe and Asia.

Cerinte

REQUIREMENTS:

The ideal candidate will be required to have a Technical Degree or to have a working knowledge of and troubleshooting (+2 years) in at least 2 out of 4 of these technologies:
 Windows Server Software
o Windows Server 2000/2003,
o Exchange Server 2003/2007
 Windows Client : Windows XP / Windows Vista / Windows 7 / Internet Explorer
 Microsoft Office, SharePoint 2007
 Microsoft Certified IT Professional (MCITP) would be an advantage
 Excellent demonstrated customer service skills
 Strong working knowledge of English and Italian(written) it’s a must;
 Proven technical writing skills
 Ability to work in a fast paced environment
 Works well in a virtual team environment
 Communication skills in international environment;
 Willingness to improve technical skills and language skills;
 Passion for sharing technical information, writing technical solutions
 Preferable: knowledge of /participant in online forums

Responsabilitati

Start Date: April 2010
Period: 1 year contract

JOB PROFILE
 Responsible for delivering support for Microsoft Forum community users across Europe (specially Italian speaking users). The primary focus will be ensuring that all Microsoft customers are very satisfied with the effectiveness and efficiency of the forum support they receive.
 Deliver timely and high quality forum responses using knowledge of the Microsoft products.
 Develop a relationship with the technical peers (Product Group, DPE, and Microsoft Support Engineers in other locations) for the technology supported and related technologies in order to ensure improved collaboration and satisfaction in support.
 Effectively search internal Knowledge Management Systems for solutions
 Continuous learning and remain current in relevant product offerings necessary for assignment. It may include significant emphasis on multi-product and/or cross-platform support.
 Capability to search through multiple forums to determine threads/issues that have been reopened, need retiring, require escalation, that are new and those needing to be assigned
 Assist Microsoft Forum Program Manager in developing forum business strategies with all groups involved

Alte informatii

JOB HIGHLIGHTS
• In-depth training
• Exposure to Microsoft technologies
• Access to emerging products and technologies
• Developing a level of product knowledge well above the average system administrator
• Life insurance and medical program
• Lunch vouchers
• Lptop
• Work in a virtual team
• Competitive salary package