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Senior Team Managerfull-time1 - 5 ani experienta Firma: Microsoft (vezi toate joburile) , Bucuresti Data publicarii 25.01.2010 |
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The Microsoft Global Technical Support Centre in Bucharest provides technical service and support for Microsoft’s European Enterprise and Developer customers. The centre is part of the company’s global support operation and is staffed by highly skilled technical specialists in enterprise platform, business and developer applications. Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realise their full potential. The centre is part of Microsoft’s Romanian operation, which was established in 1996. Microsoft supports millions of customers globally on the strength of its network of customer service and technical support centres in markets throughout the Americas, Europe and Asia. |
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| Cerinte | |||||
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• Successful track record in managing people and business; 3+ years people management experience; • Communication skills in Global environment; • Ability to initiate and build good working relationships; • Remote Management Skills; • Knowledge of Budget Planning and Controlling; • Knowledge / familiarity of product(s) / technologies is an advantage; • Fluency in English; German is a plus; • Action oriented; • Managing Systems and Processes; • Setting Goals; • Representing Microsoft; • Building Team spirit; • Negotiation and Conflict management; • Developing people; • Strategic Thinking. |
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| Responsabilitati / Realizari | |||||
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• Effectively manage a Team and deliver against people goals; • Responsible for making sure the team delivers the highest level of customer satisfaction; • Responsible for consistency in operational planning and execution; (performance and queue management, staffing, training etc.); • Owning Readiness planning and execution; • Responsible for consolidation of metrics for Business Planning & Reviews; • Responsible to conduct regular business reviews with all EMEA relevant people to their business; • Responsible for managing Case Wellness in his team; • Ensure resolution of problems; • Manage critical or escalated issues to the full satisfaction of the customer; • Ensure that the team is ready for support and service at any time; • Have an overall knowledge of process flows and how they should work. Is able to measure, maintain and improve delivery processes. Take over process ownership. Train staff in all relevant processes; • Ensure team understands job and business requirements and build team empowerment; • Hiring and Staffing; Performance Management for the people under direct supervision; • Regular Engineer coaching and ongoing development; • Responsible for providing all relevant information to the Manager of the site to build the budget planning and mid-year-review results (staffing plans, results consolidation, budgets); • Ownership of projects. Lead in special projects in conjunction with other Microsoft departments. |
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For the Technical Support Centre Romania, Microsoft is looking for Senior Team Manager, with the responsibility for managing Technical Support Engineers. The centre will provide sophisticated technical service and support for Microsoft’s customers across Europe. Main expectation from the ideal candidate is to have strong and proven people management skills, to be a leader by example and to succeed in making others great! This is why we are open to meet candidates from different functional areas. Interested in this opportunity? Please submit your English application. Thank you for your interest and application for Microsoft GTSC Romania! |
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