Support Engineer (PORTUGUESE)

Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987. Today, Stefanini is a global services provider, delivering offshore, onshore and nearshore outsourcing, IT consulting, systems integration, application and strategic staffing services to mid-size and large companies around the world.

- Portuguese � advanced level and English knowledge � at least medium level;
- Motivation for learning new information;
- Ready to acquire new skills (communication skills, technical skills etc.)
- A team player that shows Adaptability, Flexibility and Perseverance in managing a good working relationship with clients and colleagues;
- Willingness to help people in having continuity in their computer-based activity;
- Previous successful customer service experience is considered an advantage;
- Strong written and oral communication skills;
- Able to communicate problems/ issues to customers in a non-technical manner.

- Providing support to clients (via e-mail and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
- Logging remotely to client�s computer and help them solve software issues;
- Documenting issues that you deal with on a daily basis into the ticketing system;
- Troubleshooting hardware, software and network related issues;
- Escalating problems to the next level of support when necessary;
- Help the client with all the necessary information.

Working hours:
- Flexible schedule.


You will be awarded for your success with:

- Attractive salary package;
- Contract for unlimited period of time;
- Up to 27 days Annual Vacation;
- Massage sessions;
- Relaxation room (Foosball table, ping pong, board games);
- IT and Soft skills trainings provided by our specialists;
- Opportunity to develop a career within a stable multinational environment � Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.;
- Friendly, fun and young team.