Community Moderator

Excellent command of English language, both verbal & written (second language is a big plus);
Passion for games and nice to have: a good video game experience (knowledge of game styles and gaming experiences)
Familiar with forums, Facebook and other discussion hubs
Ability to understand online conflicts and knowledge on how to mitigate them
Computer Literate (Internet Browsing, Windows, MS Office with emphasis in Excel);
Ability to communicate clearly, both written and in speak;
Ability to handle customer complaints, even when handling unpleasant customers;
Ability to work accurate and with eye for detail;
A pleasant and friendly style and a proactive attitude;
To be a team player;

•Monitor discussions on Social Media and Forums, respond in a timely fashion where appropriate
•Educate and support players via discussions on the forums & on Facebook. Identify, track, report and help solve their emerging issues
•Collaborate with other teams in finding swift solutions for the issues reported by players via social media
•Collaborate with Game Community Managers to identify, empower, monitor community contributors in the forums and other social media
•Reinforce and participate in the feedback cycle from customers to the game team and back
•Organize discussion threads by moving misplaced posts, deleting spam, issuing warnings and educating the community to leave their comments in the correct places
•Review, collect and accurately classify the nature of user-generated content from a range of social media and community platforms including Facebook and Game Forums. Provide extensive reports on community feedback, by using qualitative and quantitative metrics
•Reposting Social Media content across local Gameloft Social Media Channels

Benefits:

Motivating salary and a merit based pay system

Lunch tickets
Medical insurance package, in partnership with Regina Maria Clinic
Supportive working climate, a team with a free communication style and the chance to be rewarded for outstanding performances
A chance to work in a real multinational team
A modern office complex including:
Cafeteria with hot food open during working hours
Dedicated gym with personal trainers and various facilities
3 massage rooms inside the building
Relaxation area with pool tables, ping pong tables, darts, foosball
A dedicated kickboxing gym with free trainers and classes
Free aerobic, zumba, pilates, healthy back, TRX classes inside the gym
Free access to football and basketball courts
Free psychological counseling
Kindergarden inside our courtyard

Other info:

2 years determined contract