SUPPLY CHAIN SPECIALIST WITH GERMAN - Bucharest

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

- Studii superioare;
- Experienta de 1-2 ani de customer service este considerata un avantaj;
- Abilitati de comunicare;
- Abilitatea de a lucra rapid si in conditii de stres;
- Orientarea catre client;
- Cunostinte de MS Office;
- Cunostinte de Limba Engleza si Germana;
- Limba Maghiara poate constitui un avantaj.

­- Intocmirea intregului proces specific Customer Service;
­- Contactarea clientilor companiei;
­- Mentinerea evidentei preturilor oferite clientilor;
­- Procesarea comenzilor;
­- Mentinerea evidentei stocului;
­- Emiterea notelor de credit/debit;
­- Realizarea procesului de facturare;
­- Supravegherea procesului de logistica si incasarilor;
­- Supravegherea introducerii comenzilor, retururilor si refacturarii acestora in diferitele sisteme de lucru (JDE, Siebel sau EDI);
­- Comunicarea proactiva cu clientii in vederea mentinerii unei relatii solide cu acestia prin tratarea problemelor cu profesionalism si rapiditate;
­- Urmarirea reclamatiilor si asigurarea corectitudinii notelor de credit/debit;
­- Eliminarea intarzierilor la plata;
- Gestionarea notificarilor catre clienti si a litigiilor;
­- Urmarirea documentelor si a bazei de date a clientilor;
­- Sprijinirea departamentelor de marketing, vanzari si financiar in activitatea de zi cu zi.