Customer Support with English

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Employer: EveryMatrix
Domain:
  • Accounting - Finance
  • Customer Support - Client Service
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 08.03.2017
    Remote work: On-site
    Short company description

    EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide. The company is profitable, has over EUR 100m in annual revenues, and has 700 employees in offices across ten countries in Europe, Asia and the US. EveryMatrix was founded in 2008 and remained a founder-owned private company.

    Requirements

    • Good written English skills (mandatory);
    • Clear and positive communication skills;
    • Ability to adapt quickly to different situations;
    • Previous experience in customer support is a plus;
    • Active listener;
    • Previous experience in gambling industry is a plus;
    • Ability to follow documented procedures, logical and methodical thinker;
    • Able to solve problems and customer issues proactively, accurately and professionally;
    • Willingness to continuously learn and improve;
    • Highly organized and focused;
    • Maintains team spirit;
    • Time management skills;
    • Proactive and able to come up with ideas to improve current customer support processes;
    • Ability to communicate technical problems concisely and professionally.

    Responsibilities

    The customer supporter will be responsible for helping our clients via e-mail and live chat, also for checking data in back-end in order to prevent/solve problems.

    Other info

    Perks & Benefits:
    • The work schedule is from 09:00 to 17:00 or 17:00 to 01:00, 5 days/week in a rotation system that will cover 2 weekends/month. More details about the working schedule will be provided during the interview;
    • Salary package - 300 EUR net;
    • We provide a daily catered lunch;
    • Possibility to work overtime (extra hours are double paid);
    • Paid taxi for those working until 01:00;
    • We hold team building activities and office parties throughout the year;
    • We offer a health insurance package;
    • You will be part of a young and pleasant work environment;
    • We lighten up our workplace with an entertainment corner;
    • Massage at work;
    • And…an ever-growing, IT library!.

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