Help Desk Operator - IT Division

ALPHA BANK ROMANIA is part of the largest Greek financial group, Alpha Bank Group, with more than 140 years experience in banking sector. The first foreign bank to come to Romania after 1990, ALPHA BANK ROMANIA provides the whole range of products and services to the consumer market segment as well as complex banking solutions to the business and corporate customers.The applicants will have the great opportunity to join an important organization whose values are: innovation, honesty, flexibility, intelligence and reliability.

• A college education or technical degree is preferred.
• Knowledge of common Microsoft Office Suite;
• Experience in troubleshooting for hardware and network problems;
• The person must have well-developed interpersonal, organizational and problem solving skills and be a team player with a desire to provide a high level of customer service.
• Excellent customer service skills;
• A positive attitude and the ability to teach other persons on the use of technology is a must;
• Proven multitasking abilities;
• Good knowledge of English, written and spoken.

• Provide support to the Bank’s personnel for all s/w applications, by phone and email.
• Strong PC hardware and common software knowledge: installation, maintenance and best practices;
• Provide administration of computer accounts and passwords; provide access rights in programs used in bank.
• Provide support for hardware, peripherals, network access; troubleshoot computer problems; determine source of the problem and advice on appropriate action.
• Provide support for Microsoft Windows Suite and other software as assigned.
• Serve as liaison between users and other Bank’s departments to resolve the raised issues.
• Keep track of user requests; assign priority to the requests according to their importance, i.e., emergency, immediate, high priority, moderate, general or suggestion.
• Monitor e-mail, messages, and related information for support inquiries.