Customer service representative/Sales assistant

Angajator: Talent Stream
Domeniu:
  • Customer support - Client service
  • Vanzari
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 06.12.2016
    Scurta descriere a companiei

    Talent Stream is looking to join forces and place candidates who:
    - Have minimum three (3) years worth of experience
    - Throughout their career, have achieved excellent results they are proud of
    - Are looking for the right organization where they can make a long-lasting, positive contribution

    Modern recruitment requires a higher degree of professionalism and client service standards which exceed the ones practiced today on the Romanian market.

    Cerinte

    - University degree completed, preferably in economics or technical field;
    - Minimum 3 years of experience in customer service field/ logistics/sales support
    - Operating PC (MS Office Package – Outlook, Windows);
    - Advanced English
    - Proactive: taking responsibility, active involvement;
    - Accuracy and ease of expression, self-control and independent decision making;
    - Capacity planning, organization;
    - Results oriented;
    - Customer service orientation;
    - Excellent interpersonal and communication skills, both verbal and written.

    Responsabilitati

    - Deals directly with customers and sales team by telephone or e-mail;
    - Receives and records orders from customers in internal ERP;
    - Submit customers’ orders acknowledgment, controls the products delivery flow and solves issues appeared;
    - Receives, records and follows-up until resolving the quality complaints;
    - Communicates open orders list to customers and delivery up-dated schedule to each customer;
    - Maintains relationship with customers;
    - Interacts with all internal departments (especially warehouse, accountancy and sales);
    - Sales analysis and reports;
    - Performs any other specific tasks, according to management requirements.