Customer Support Engineer - Iasi

Noi suntem Trenkwalder, unul dintre cei mai puternici jucători ai pieței de HR din Europa Centrală și de Est. Atât obiectivele noastre, cât și acțiunile, vorbesc despre oameni, povești de succes și o piață a forței de muncă mai bună.

Sediul nostru din București:

Calea Griviței nr. 82-98, Sector 1, București, Cod Poștal 010705

Bacherlor's Degree in Mechanical field
Experience in automotive field
Good technical understanding
Problem solving mindset
Team player and communicative
Microsoft Package
Advanced English
German knowledge is a plus

Register and report customer field issues (regarding products and plants)
Receive customer complaints and forward them to Customer Quality Manager
Define properly the problem into databaseOffer support for problem solving issues regarding customers
Provide support for interpreting graphics and attend specific meetingsHas a key role in customer communication for field issue
Ensure field on-site support system diagnostic to apply appropriate problem solving methodology (FTA or 5why)
Ensure that company's repair and diagnostic requirements are understood and implemented
Provide training for diagnosis and troubleshooting to customer trainer

Depending on your location - work will be remote (home office - about 70 % of working time)