Operations Executive

Employer: G2-Travel
Domain:
  • Customer Support - Client Service
  • Tourism
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 10.12.2016
    Short company description

    Requirements

    - previous experience in tourism or customer care will be considered as valuable asset;
    - excellent oral and written communication skills;
    - customer oriented approach;
    - results focusing and proven ability to meet tight deadlines;
    - attention to details;
    - analytic skills;
    - team player;
    - fast learner and willing to professionally develop on a long term within our young and dynamic team;
    - flexible and open to change and challenges;
    - positive and friendly attitude;
    - advanced knowledge of English is mandatory;
    - any other European language skills are an advantage;
    - proficient usage of Ms Office, Outlook.

    Responsibilities

    - input confirmations and update relevant systems;
    - check feasibility and accuracy of itineraries;
    - issuing of all Tour documentation for the clients;
    - develop good working relationships with Suppliers;
    - coordinate with Internal departments to resolve accounts queries and other discrepancies;
    - monitor booking situation of services and highlight to management any potential issues;
    - keep operations staff informed on the status of any bookings that cannot be confirmed within the set deadlines;
    - maximize profits whenever possible by requesting special budgets;
    - respond to all messages and queries from other offices and departments within the given time frame;
    - ensure good communication with colleagues and management;
    - provide feedback and identify any new solutions for increasing efficiency.