Travel Advisor with French/Italian and English

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Employer: TELUS International
Domain:
  • Customer Support - Client Service
  • Tourism
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 25.12.2016
    Remote work: On-site
    Short company description

    TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

    TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

    Requirements

    If you are passionate about travel, enjoy working with people and have a high level in French or Italian and English, then we want you to join our team at TELUS International Europe.

    We are looking for Travel Advisors who will provide expert advice on behalf of a world-renowned travel and hospitality company. You will have the opportunity to impact the lives of customers by creating memorable experiences while using cutting edge technology.

    Qualifications:
    - High school diploma (or equivalent). Undergraduate degree will be considered a plus
    - Proficiency in French or Italian (written/verbal) and English (written/verbal)
    - Availability to work on a full time or part time schedule, Monday - Sunday, 9:00 - 22:00
    - Customer service and/or call center experience
    - Previous experience in a sales role and/or in the tourism industry will be considered a plus

    Responsibilities

    Your main responsabilities:
    - Provide expert travel advice
    - Greet customers in a friendly and professional manner and create long-term relationships
    - Answer customers' questions about prices, availability and products
    - Provide travel options based on customer needs
    - Offer additional upsell/cross-sell ancillary services

    Other info

    We offer:

    Stable job – we offer permanent labor contracts
    Multilingual exposure – we serve international clients daily – join us and improve your spoken and written language skills with native speakers
    Positive environment – we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
    Community projects – we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!
    Private medical insurance coverage – we work with one of the best suppliers, Regina Maria Medical Center where you will benefit from a Professional package
    Meal tickets shall be granted monthly
    Special discounts provided by our partners in different industries (Banking, Telecom, Gym & Fitness)

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