Customer Sales Support Manager with German

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Vezi toate job-urile Customer Sales Support Manager with German active pe Hipo.ro

Vezi toate job-urile in Customer support - Client service active pe Hipo.ro

Angajator: Prohuman
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 15.02.2017
    Remote work: On-site
    Scurta descriere a companiei

    With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

    Cerinte

    For our client, a well-known leader in personal systems and printing we are looking for a Customer Sales Support Manager with German language.

    Requirements:
    - First level university degree with recommended focus in business or finance;
    - Typically 2-4 years of experience;
    - Fluent in English and German languages;
    - Good communication skills (verbal, written and presentation);
    - Advanced problem-solving and analytical skills;
    - Strong teamwork skills;
    - Advanced time management skills;
    - Basic project management skills;
    - Basic mentoring and coaching skills.

    Responsabilitati

    Responsibilities:

    - Prepares materials to communicate issue resolution for external customers;
    - Reviews and analyzes reports detailing performance indicators, sales trends, and other sales data-related analysis, providing recommendations as appropriate;
    - Manages post-sales order management (e.g., specialized product builds, performance reports, data analysis); handles a limited number of highly complex customer accounts;
    - Coordinates non-exempt and Entry level team members by providing project management (e.g., coordinates day-to-day activities), mentoring, and coaching;
    - Manages open order (backlog) report issues resolution and reaches out to supply chain or factory to determine source of delay; communicates status and escalates issues as necessary;
    - Ensures resolution of order management issues for all product lines using specialized subject matter knowledge and analysis; serves as a subject matter expert to other departments on sales data management topics;
    - Handles a few customer accounts that have moderate to high importance;
    - Supports solutions that impact other departments.

    Benefits:
    Joining our team, you will benefit of strong growth plans, working with a global organization who provides you with the tools and resources you will need to succeed, training, courses for your personal and professional development, fun activities with your team (team buildings).

    Job Code: 140217ELP

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