It Service Desk (with english)

Employer: DRAXLMAIER Group
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Timisoara
  • Updated at: 07.12.2016
    Short company description

    DRÄXLMAIER Group is one of the top 100 automotive suppliers in the world. With our automotive expertise, we contribute toward making cars safer, more comfortable and more energy-efficient in the future. Peak performance for premium automobiles is our commitment, technological leadership is our motivation!
    DRÄXLMAIER Group has started the activities in Romania in 1993 and ever since has constantly developed into a stable, committed investor, employing about 15.000 people within the country.

    Requirements

    • IT customer support experience or similar experience in customer support area required
    • You should enjoy working in a team and have a customer oriented approach
    • Very good English (written and spoken); also willing to learn German
    • Independent, analytical and structured way of working
    • Good communication skills and teamwork
    • Willingness to work within a multicultural team

    Responsibilities

    • Handling of simple technical requests from our intern customers in English language (German represents an advantage);
    • Recording and independent handling of requests and incidents as "single point of contact" for the user;
    • Classification, prioritization of incidents in a modern ticketing system (source: telephone/ email);
    • If necessary, solving specific 1st -level requests/ incidents via remote connection on the clients PC or forwarding IT office disruptions to expert groups;
    • Working in two shifts (07:00- 15:00 / 10:00-18:00); 40 hours per week;


    Other info

    We offer you:

    • A motivating monthly salary
    • Meal vouchers for each working day
    • Dental services free of charge
    • Bonuses for official holidays, vacations and Christmas
    • Training on the job during your accommodation period
    • The possibility to work within a young, dynamic international team
    • Opportunities for further professional development