Customer Support Representative - Order Support Specialist (French Speaker)

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Angajator: Prohuman
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 23.12.2016
    Remote work: On-site
    Scurta descriere a companiei

    With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

    Cerinte

    For our client a well-known leader in personal systems and printing, we are looking for a Customer Support Representative (CSR) - Order Support Specialist with French language.

    Requirements:
    - First level university degree or equivalent experience;
    - Typically 2-4 years of related experience (e.g.: supply chain, customer service, procurement, financial management);
    - Fluent in English and French;
    - Good communication skills (verbal, written and presentation);
    - Intermediate understanding of moderately complex internal operational issues;
    - Developed problem-solving and analytical skills;
    - Broad knowledge of the end-to-end process of sales operations;
    - Developing knowledge of local legal compliance issues;
    - Demonstrated teamwork and collaboration skills;
    - Ability to structure and apply developed organizational skills to manage daily operational issues.


    Responsabilitati

    Responsibilities:

    - You will be responsible for checking the shipping and delivery status;
    - You will need to find answers to common questions and resolve any issues with the ordering process: checking order status; invoice and shipping documents; problem with an order (missing or damaged products); order change and returns; customer support request status;
    - You will be responsible for handling incoming queries by customers via email and phone.

    Benefits:
    Joining our team, you will benefit of strong growth plans, working with a global organization who provides you with the tools and resources you will need to succeed, training, courses for your personal and professional development, fun activities with your team (team buildings).

    Job Code: 080916AB

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