Transitions Project Manager with French – Bucharest - Paris, other locations in Europe
|Employer:||Societe Generale European Business Services (SG EBS)|
|Job level:||1 - 5 years of experience|
Knowledge, studies and experience:
3 - 5 years experience in a similar position
Experience of project delivery in all aspects of the Transition Lifecycle Management for the introduction of outsourcing or managed support services (PTP, Reporting, Accounts Payable, Accounting)
Finance Domain Knowledge is a plus
Located in Bucharest and travelling almost 50% whenever is necessary to France (Paris and other regions of France)
Fluent in French written and spoken
Bachelor’s Degree in Finance, or related field
Experience and capability to manage EMEA wide projects autonomously
Training and certification in Six Sigma, or similar quality management experience
Develop and implement a structured way of working/ communication plan to support smooth transition and adoption of to-be operating model, to ensure changes are effectively communicated to all business stakeholders and impacted employees.
Completing a detailed stakeholder analysis to identify people impacted by and/or able to influence local country business change; manage relationship with Project Sponsor and Steering Group
Manage/ Engaging with business analysts to complete the change impact analysis related to the changing processes and ways of working
Responsible for the coordination of wider transition teams involving all respective project resources, i.e. Core Team, Work stream and SSC leaders, internal technical resource, transition team members and local stakeholders.
Deliver all Service Transition Projects and Programs in line with SG methodology (driving internal and external project teams and operational teams to achieve planning, execution, monitoring and control of project plans).
Ensure proper project scope, financial measures, project planning, communication, resources, results and overall project quality
Ensure transitions milestones are timely reached. Effectively manage the stakeholders. Monitor the transition, ensuring issues are resolved in a timely manner and appropriate corrective actions are implemented.
Adhere to relevant escalation processes to escalate resource issues, delayed project phases, missed deadlines and other planning issues. Ensuring that effective and efficient controls around the risks of introducing organizational changes are in place
Support Customer’s in all communication activities including ad hoc interventions
Providing change management and stakeholder management support to peers in the Deployment team
Providing guidance to country teams on how to drive faster adoption and greater utilisation of the changes delivering greatest business benefits
Review the outcomes of the Transition Projects to determine any corrective actions that could be taken to improve future delivery in terms of efficiency, effectiveness and internal customer satisfaction
Drive identification and prioritization of service improvement activities and the recommendation and implementation of solutions. Support governance meetings for process management according to lean methodology. Drive ROI for improvement activities including built of business cases for significant initiatives. Coach/lead virtual teams as necessary to deliver assigned service improvement activities.
Ensure "best practices" are shared and utilized. Provide input to stakeholders by an ongoing service improvement plan, measurement framework and Key Performance Indicators (KPIs).
We also value:
Capable Influencer - pragmatic approach - stakeholders management;
Good communicator - both technically as well as with executive management;
Confident and capable of challenging functional managers around service, and drive resolution of issues, in a diplomatically manner
Ability to collaborate in a global matrix managed organization
Creative thinker, gets the right balance between following the best practice and driving forward
Ability to view complex/conflicting data, identify problems and propose solutions/alternatives.
Ability to create productive business environment for employees, by providing opportunities to demonstrate/develop their skill sets.
Strong ethical behavior
Competitive remuneration and benefits package, based on qualifications and experience
Promotion possibilities and development of a career plan
A modern working environment: open, informal, fun atmosphere
Yearly bonus per company policy
Type of the contract – undetermined period
Société Générale European Business Services is a player in the shared service center market and delivers high added value services in various fields of activity for worldwide entities of the Group (finance/ accounting, procurement, human resources and IT). The company is currently serving over 20 countries mostly across Europe for all major business lines of the Société Générale Group.
The Human Resources Shared Service Center of Société Générale European Business Services, launched in 2012, now counts more than 180 staff delivering HR services for SG entities from EMEA countries (mainly France, Romania, Switzerland and Luxembourg) and some specific HR services globally.
The team’s activity consists in delivering five main processes: contact center support, trainings organization, data management, recruitment and HRIS & Reporting.