Customer Success Advisor / Level 1 NOC

Angajator: Emia.com
Domeniu:
  • Internet - eCommerce
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 06.12.2016
    Scurta descriere a companiei

    ​We are proactive and knowledgeable marketers with a passion for growth and delivering real results to our clients' business through our proprietary technology platform, clever campaigns and ongoing actions.

    Cerinte

    Great candidates will:

    • Have the desire to start and develop a career in IT industry;
    • Already have a great interest and some basic knowledge of Networking and Linux (Cisco CCNA or Linux course would be a considerable plus);
    • Be great communicators and have proactive customer skills;
    • Have great speaking and writing English skills;
    • Love the flexibility of working in multiple shifts;
    • Enjoy being a part of a great team and culture

    Responsabilitati

    You will have the chance to:

    • Offer high quality client service and monitoring – proactive involvement towards clients and providers;
    • Offer e-mail / chat support for providers and clients through Skype and web-chat;
    • Proactively troubleshoot and solve technical issues, observed through monitoring or highlighted by clients, either by announcing the providers or by escalating them to Level 2/3;
    • Be single point of contact for managed tickets and follow-up on the solutions proposed by suppliers or Level 2/3;
    • Keep the customer informed and up-to-date regarding the solving progress and confirm the closure of the ticket with the client;
    • Keep an orderly track and update the monitoring system with any new services provided to the clients;
    • Create and keep a track of troubleshooting procedures/processes and ask for automation or required trainings from Level 3 Support team;
    • Learn, develop professionally and get involved in solving more complex tickets (domains, settings of DNS/rDNS, advanced check-ups for clients, etc.).